Taylor Swift The Eras Tour UK: Disabled fans struggle to get tickets for Wembley shows
Tickets for Taylor Swift’s The Eras Tour have officially gone on sale with thousands of fans attempting to get their hands on them. As expected the demand for tickets has been massive causing many problems for Swifties.
It’s been even tougher for disabled fans trying to get a place at the Wembley Stadium shows in 2024. Accessibility tickets for the shows aren’t sold by Ticketmaster and those wanting tickets need to call the venue directly.
But for disabled fans trying to grab a place for shows at Wembley Stadium, it’s been an even tougher experience.
Accessibility places for the shows there aren’t sold by Ticketmaster, with people needing to call the venue directly.
Complaints include being kept on hold for several hours, with some people saying they were unable to get tickets.
Wembley Stadium has told BBC Newsbeat that demand for tickets has been “unprecedented” and that waiting times were longer than usual.
Saryna Glazebrook says she called over 200 times to get on to the access line.
The 22-year-old, who has Ehlers Danlos syndrome, describes the experience as “frustrating” and feels it shouldn’t be so hard for disabled fans to get tickets.“I know getting tickets for this show and tour is going to be difficult, but having thousands of disabled people and one phone line just puts about 20 more hurdles in front of us,” she says.
“Especially because I’ve bought accessible tickets online before.”
