With thanks to Disability Rights UK & Transreport
The new Passenger Assistance app, which takes the time and fuss out of requesting assistance when you want to travel, was released in May. We’ve heard of many people having successful journeys using the app. However, if you’re still unsure about it or still have questions, here’s a quick rundown on all there is to know.
How does it make things easier?
The app aims to make the whole process of requesting assistance quicker and smoother. You no longer need to spend time on the phone during your busy day; the app allows you to request assistance in a few taps. Setting up a profile also means you don’t have to repeat your accessibility needs each time you request assistance. You can even also add an optional profile photo to make it easier for station staff to spot you.
How does it work?
- Download the Passenger Assistance app. Go to the App Store if you’re using an Apple device or Google Play Store if you’re using an Android device. Type ‘Passenger Assistance’ into the search bar. The app should appear. All you need to do is click download.
- Set up your profile and provide as much information as you’d like – you’re in control of your profile. Whatever your accessibility needs, there’s space for it all to be listed. Here’s a short tutorial on how to set up your profile https://youtu.be/iTvOOHGD5oM
- When you’re planning a journey, put in your travel details; where to/from and what day and time. In this way station staff will have all the details they need to make your journey run smoothly. Here’s short tutorial on requesting assistance for your journey https://youtu.be/MhEdU1DMwaw
- Send your request via the app. This will be sent directly to the train operator who will arrange assistance for you. The app will confirm your booking is confirmed. Then all you have to do is book your ticket and you’re on your way.
Throughout the creation of the app, Transreport have collaborated with disabled passengers, including running a workshop with us here at Disability Rights UK! They also have an accessibility panel, made up of people with a diverse range of accessibility needs who have been instrumental in shaping the way the app works today. The app was tested by disabled passengers and they are always looking for way to improve and update it in collaboration with disabled people.